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COVID-19 Message

From Mike Andrews, NovaBACKUP CEO


Free services by NovaStor’s team of data protection experts

With the ongoing uncertainty around COVID-19, companies are being asked to work remotely and endpoint data protection has never been more critical. 

Whether this Work-From-Home order will last a week or carry on into the summer is currently a hotly debated battle weighing the economy against the well-being of the entire population.  Both outcomes could unfortunately carry devastating and lasting effects.

We know that this is an extremely busy and challenging time for IT professionals and service providers.  Businesses have delayed or have frozen decision making, but their expectations regarding your service are still high.  The one thing that your business does not need at this point in time is further risk or complication.

If you would like to meet with one of our data protection experts, choose a time that works for you using the scheduler on the right.

Complimentary services for our valued customers:

  • Setup/installation assistance
    One of our backup experts will work with you through remote tools to make certain that your installation is set up properly.  They ask questions about your requirements and then help install the product, set up initial backup jobs, run a test restore and share best practices, tips and tricks to protecting and maintaining your critical data.
  • Data restoration assistance
    If you have any doubt how to retrieve data in the event of a disaster or even to recover a lost or deleted file, our backup experts are on hand to assist and help you quickly retrieve data from backups and get back to business.
  • Health-check
    Recommended quarterly.  Have a backup expert review your current backup strategy to help minimize risk and recommend potential improvements in security, compliance, speed, reliability and efficiency.
  • Cyber-security/Ransomware check
    Our backup expert runs you through a checklist to verify that you’ve covered the major points of security against modern malware threats.
  • Compliance-check
    Schedule time with a backup expert to outline your requirements and evaluate whether the steps you’ve taken will meet your strict industry regulations.

Complimentary services for our partners:

  • Sales Assistance
    NovaBACKUP will provide you with a data protection expert to field questions on client calls.  They can represent NovaBACKUP or wear your hat.
  • Technical support assistance
    Our US-based backup engineers are available to help respond to level II issues that need escalation from your technical team.
  • Customer setup
    Have a data protection expert from NovaBACKUP help setup new customers while you concentrate on higher priority tasks.  We act as an extension of your staff to assist in the installation and configuration of backup jobs that meet your and your client’s needs.
  • Marketing assistance
    Learn how the NovaBACKUP team can help you deliver the important message of data-protection to your customers and prospects.
  • Demonstration
    Get a one-on-one walk-through of server software and features while we field all your questions.

We are open to your ideas

Do you have any questions, suggestions or ideas? Please share them with us. 

An industry icon, synonymous with Retail, Wholesale and Franchise/Dealer Groups.

Founded in 1979 with a vision and pioneering spirit to automate Point of Sale systems, Megabus also offers a wide array of technology services to streamline and protect their client’s valued business data.


Real value from a ‘whole of network’ approach

When customers required backup and restore as an integral component of their data availability, Megabus looked to NovaStor as their preferred backup technology vendor to serve their clients in the Retail and Wholesale industries. NovaBACKUP Business Essentials has become the recommended Tape Backup solution, while the NovaBACKUP NAS product family offers remote administration from NovaStor’s Central Management Console (CMC).

Virtualization-capable for clients

While recently servicing a customer in the field of wholesale distribution – Megabus was faced with the requirement of backing up multiple virtual and physical machines at the file level – from a central location at a cost that wouldn’t be prohibitive to the client. NovaStor’s NovaBACKUP NAS product resulted in a perfect fit to achieve this task. Backup jobs are now easily administered and initiated conveniently through NovaStor’s CMC, which is accessible via any web browser connected to the Internet. NovaStor’s all-inclusive pricing model means that the customer can conveniently back up both their SQL and email databases without any additional costs for plugins or features.

“The NovaBACKUP NAS products are the perfect solution for centralized control of network backups.”  Systems Administrator at Megabus.


Over 400 dental practices and offices nationwide depend on NovaBACKUP with Central Monitoring to protect their patients’ critical data.

Medical software provider Compass Network Group uses NovaBACKUP MSP to monitor data backup through a simple, browser-based user interface. The Central Monitoring Console (CMon) makes it easy to monitor backup jobs, create alerts and reports on the fly. Together, NovaStor and Compass offer busy practices a stress-free way to backup critical business data.

Dental Technology Integrator helps practices stay productive using the NovaBACKUP MSP Program

Complex patient privacy laws from HIPAA and HITECH create a need for smaller dental practices to protect their data with secure solutions that adhere to these industry regulations – and still fall within their budget. Compass Network Group helps implement software solutions that lighten administrative responsibilities for hardworking dentists.

Meeting privacy regulations and keeping patient information confidential

Dental offices have become much more aware of what losing data could cost them. Practices that do not back up properly the risk of serious consequences, both in terms of patient privacy and violation enforcement. Backing up, restoring and safeguarding patient health care information, and data like radiography images, has become an expected IT service. As practices increasingly seek outside backup assistance, dentistry-specific IT companies like Compass require efficient solutions backed by reliable technical support engineers.


Remote backups and personalized management keep customers smiling

At a budget-friendly price point, with highly personalized account management, Compass and NovaStor let dentists stay focused on their practices without having to worry about patient data loss. NovaBACKUP and Compass’ disaster recovery and data backup solutions restore, encrypt and manage data. Client backup jobs are monitored remotely for additional security in case of natural disasters. Compass offers multiple data security packages reflecting the growing concerns of an industry that’s held accountable to rigid privacy regulations.

The solution

The NovaBACKUP MSP Program allows Compass Network Group to use their NovaBACKUP master key to install whenever and wherever they wish. Numerous customer installations are conveniently monitored through a browser-based user interface, optimized for mobile devices. The most important stats for immediate backup status are accessible via the CMon Central monitoring tool which lets them define customer groups and assign the rights to manage them. By assuming the responsibility of securing data and monitoring backups for clients, Compass Network takes this burden off busy dental offices, so they can focus on what they do best – dentistry, while providing the peace of mind that critical patient healthcare data is securely protected, and HIPAA compliance is maintained.


A franchise network of 170+ independently-owned retail locations and over 4,000 vacation consultants

With a costly maintenance renewal due for an existing backup solution and additional machines requiring protection, a decision was made about finding a solution that would support the latest operating systems and technologies. When weighing the cost of inaction, such as data loss in the event of a hardware failure, Expedia CruiseShipCenters selected NovaBACKUP to protect its user data for more than 100 employees.

Reducing cost while preparing for growth

With annual sales growth averaging 20% each year for the past 25 years, Expedia CruiseShipCenters has become a global leader in the marketing and sales of cruise vacations. Coupled with their expansive growth and the need for increased data protection, Expedia CruiseShipCenters needed to address the latest release of the Microsoft Operating System. So, they turned to NovaStor to back up their machines and purchased the necessary licenses for NovaBACKUP at nearly half the cost of the competing backup solution. Now, occasional requirements to restore data has created confidence with the NovaBACKUP product line and all physical machines are backing up to Tape, Disk, or a Network Attached Storage device.

A local, U.S.- based backup expert at the ready

Expedia CruiseShipCenters is now able to use NovaBACKUP products seamlessly, with 1 year of premium NovaCare telephone support and upgrade protection included. And, speaking with backup engineers for expert advice or with specific data-restoration questions is never a challenge, and has become an expected level of quality service.

“Our business justification for a change of solutions was simply the potential impact of delaying such a change. Our experience with NovaBACKUP and their support has been a positive one.”
– William Wang, Senior Systems Administrator, Expedia CruiseShipCenters.